How to Order

We want to make sure that ordering is as easy as possible for you. There are three basic ways to order:
 

  1. Use your credit card (Visa, MasterCard, Discover, American Express) to order on-line with confidence using our secure on-line ordering process.
  2. Print your order and mail with your credit card number, a cashier’s check or money order. (Print the page that ends with the button that says, “I approve this order”.)
  3. Phone your order and credit card information to 1-800-455-8517.
Shipping

When you place an order a shipping charge is automatically added. Please be assured that we are not trying to make a huge profit on shipping. If the actual charges are significantly less we will reduce the charge accordingly. If the charges are significantly more we will e-mail you to have the charge approved before shipping. The same will apply to special delivery situations such as international shipping and next day or second day shipping.

Our goal is to ship within 24 to 48 hours. If not in stock you will be contacted with an estimated shipping date. If part of your order is not in stock you will be given the option of a partial shipment or shipment when the order is complete.

Order confirmation

Your on-line order will be confirmed by e-mail and you may check its status by following the directions given in that e-mail.

Returns

There will be no returns or refunds on books, charts, kits, fabrics or special ordered items.  Shipping cannot be refunded on any returns and you must pay return postage.  If we have made an error in shipping please phone us (1-800-455-8517) or email us (mail@houseofstitches.com) promptly and we will credit your account for the item and return postage.  A $2.00 cancellation fee will apply if an order has been processed on the day you order but not yet shipped.  All returns/exchanges must be made within 30 days of shipping and must include a copy of the sales receipt.  A 15% restocking fee may apply.

Privacy

It is our firm policy to not share or sell any customer information. Your credit card number is kept secure by SSL encryption software. This means that your name, address and card number cannot be read as it travels over the Internet.

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